Privacy policy overview

We value your privacy and strive to keep your data secure. This page explains what information we collect, how it is used, and your rights under Australian law.

Personal information collected

We collect basic data to provide and improve our services in a responsible manner.

• Details such as your name and contact information submitted via forms on our website.
• Information about device type, browser, and access times gathered automatically.
• Usage data such as page visits, navigation patterns, and preferences.
• Feedback, queries, or voluntary details you provide for support or community activities.

How we use your information

We use your data ethically to maintain service quality and enhance your site experience.

• Responding to your inquiries, feedback, and support requests in a timely manner.
• Personalising content and recommendations based on your interactions.
• Analysing aggregate user activity to improve features and usability.
• Ensuring our services remain secure and compliant with legal standards.

Legal basis for processing

Your data is processed in line with Australian privacy laws and standards.

We rely on your consent or legitimate interest where appropriate, and ensure your rights to access, update, or withdraw consent for your personal information.

Sharing information

We may share data with select service providers under strict confidentiality.

• Service providers that help manage website operations, under contractual privacy obligations.
• Legal authorities if required to comply with regulations or respond to lawful requests.
• In case of business changes, user data may be transferred in line with privacy laws.

Data security

We implement safeguards to protect your personal information, including encryption and secure processes. Access to data is limited to authorised personnel. While we make every effort to protect your information, be aware that no method of transmission over the internet can be fully secure.

Your rights

You have a range of rights concerning your personal information.

• Request access to or correction of your data held by us at any time.
• Ask us to delete your data, except where retention is required by law.
• Object to data processing or withdraw consent for future use.
• Lodge a complaint with the relevant privacy authority if concerns arise.

Use of cookies

Cookies help us remember preferences and personalise your experience. Some cookies are essential, while others enhance site performance or help us analyse usage patterns.

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Contact us

For privacy questions or to exercise your rights, please get in touch using the details below.

Policy changes and updates

We occasionally amend our policy to stay current with legal requirements. Updates will be published here so please review periodically.